Finance and Accounting Services

Finance and Accounting outsourcing is moving along the maturity curve from transaction processing to true business transformation. We have distinguished competencies in managing a multitude of Financial and Accounting processes.

Our Offering Include :-

• Accounts Payable
  
• Accounts Receivable
  
• GL Maintenance
  
• Financial Accounting
  
• Fixed Assets
  
• Invoicing
  
• Book Keeping

The key activities involve billing, A/R management and A/P management:

• Billing activities include, providing invoice processing, handling exception, providing customer service and reconciliation of accounts.
  
• Accounts Receivables management services include, analyzing receivables, outbound A/R follow-up, and reconciliation. Our experience with outbound calling to consumers and businesses in the US is very relevant in this service offering.
  
• Accounts Payable management services involve, imaging invoices, matching with other internal documentation (e.g., goods receipt), payment scheduling and funds allocation.

eScript Online has vertical market expertise in several areas including – Banking, Telecom, Retail, Credit card, Insurance, Mortgage and OEMs.

Bringing competitive advantage and cost savings through flawless execution.

eScript Online is providing support for a wide array of banking and financial services products and services. Our strong focus on speed of execution along with process improvement and quality control has provided the transformational benefits of outsourcing to our clients. This has been enabled through unique service competencies and our understanding of world banking and financial markets.

We deliver multiple processes from multiple locations and act as a node in our clients global processing centers. Our strong adherence federal and state rules and stringent compliance to processes and systems have brought best in class quality performance across the client enterprises.

Some of the services include:

• Information calls
• Account - verification, confirmation, fulfillment and maintenance
• Research, place investigations and resolution of queries
• Bill payments
• Technical queries
• Welcome calls
• Customer feedback program
• Sell 'sticky services'
• Offer sales referrals
• Liability processing
• Collections
• Telesales for home loans
• Welcome and insurance calls
• Order / replace cards
• Skip tracing

Value-Added Service

• eScript Online seeks to work as a partner with each client, delivering cost as well as quality benefits that have a long-term impact. Our 5P (Project Management, People, Processes, Platform, Performance) framework allows us to scale very rapidly and deliver quality customer service on time, every time.
  
• Incentive structures wherein incentives are given on a daily, weekly and monthly basis to motivate personnel.

HR & Payroll Service

The key area of focus in the HR services space includes payroll and benefits administration, recruitment support and record management.

Payroll and benefits processing services include capturing, analyzing and reporting employee-related and performance data. In addition, the services include managing the compensation and benefits program to help our clients reduce internal processes and administration burdens.

We understand that HR processes outsourcing can be effective only if it is in line with the needs of the organization and its strategic direction. As a result, we customize our services to your unique needs.

We Offer :-

• Payroll Processing
• Benefits Administration
• Recruitment Support
• Employee Development
• Employee Administration
• Record Management
• Pensions Administration

Our customized, need based, cost effective and comprehensive HR services help you achieve greater efficiency without having to invest in people and technology. Above all, our HR services help your HR personnel concentrate on Organizational Development rather than on tedious, cost intensive processes.

Transaction Processing Services
eScript Online can support a range of transaction processing services. In particular, eScript Online can provide 3 key types of processing services - order processing, claims processing and loan/ mortgage processing.

• Claims processing services refers to electronic information capture, information verification, eligibility determination, and reporting of information. In addition, there are future opportunities for providing higher-end services such as data mining and analysis.
  
• Loan/ Mortgage processing services involve information capture, verification of information on loan/ mortgage applications forms, and screening applications against predefined criteria.
  
• Order processing services include processing of application forms (both paper and electronic), information verification, authorization and confirmation.