Transcription is the primary source of documentation to support billing charges, ensure regulatory compliance and provide protection against malpractice suits. Outsourcing the transcription function not only supports and hastens reimbursement, but it also provides the hospitals with the opportunity to carve off a non-core area and re-deploy resources to patient care. Transcription is the key to successful penetration of the healthcare BPO space as:

1. Transcribed data forms up to 50% of all patient data.
   
2. It is the first critical point of entry in the healthcare IT system.
   
3. It facilitates outsourcing of other services such as document management, coding and billing.

As a result of our experience in health data management, we understand the impact that transcription has on patient care and a health organization’s reimbursement. That is why we developed a web-enabled solution that harnesses the power of technology to assist us in delivering quality, timely transcription.

Physicians may access our company’s Voice server platform with any accessible Computer or by Telephone in order to upload a patient’s medical information. The voice files are captured, compressed, encrypted and transferred over eScript Online’s Private Network to our central voice hub. The system moves digitized voice files to our Medical Transcriptionists (MTs).

Based on each report’s priority and the current workload, our pooling utilities assigns work to available MTs. The MTs receives an encrypted, batch of work on their desktop for processing. With the delivery, we have already provided the MTs with standard ADT information, job formats, and physician information. The company’s MTs accepts these files over the Internet, plays back the voice recordings using headsets and foot pedals, and transcribes the voice to create the electronic documents. These completed electronic documents are returned to the processing center over the Internet. At this point, they are assigned to Quality Assurance Supervisors to undergo a rigorous review process. Following their acceptance, these documents are sent to the client’s Server for delivery. At this point the document can be sent electronically to the computerized patient record, a physician’s e-mail address, a printer, a fax machine, or to another client directed source.

A key strength of our offering is the numerous standard reports that are available real-time via the Internet. This includes the following reports: Bi-Monthly Summary, Daily Dictation Volume, Delivered Reports, Dictation Ready-To-Be Transcribed, Reports Awaiting Completion, and Detailed Reconciliation.

Of course all of our solutions comply with the current standards deemed by the Health and Human Services (HHS) guidelines, including HIPAA and HCFA. As a result of our experience in health data management, we understand the impact that transcription has on patient care and a health organization’s reimbursement. That is why we developed a web-enabled solution that harnesses the power of technology to assist us in delivering quality, timely transcription

SOFTWARES USED

1. Operating System: Windows NT-4.0/ Windows 98/ Windows 2000 /Win XP
2. Word Processor: MS-Word, Word-perfect-8.0
3. Dictionaries etc: Stedman’s (medical dictionary), Medical spellchecker, Quick look drug book, American drug index, Webster’s (collegiate Dictionary)

QUALITY CONTROL
We adopt a 3-tier check system:

1. Transcription and self-editing by MTs.
2. Quality Analyzer I for editing and formatting on every 3 MTs.
3. Proof reading by editors or QA-II on every 3 QAIs
4. According to AAMT & HIPAA guidelines

OUR SERVICES AND CLIENTELE
We are equipped to serve both large hospital systems and small clinics. Our multi-specialty service includes:

• Obstetrics/Gynecology
• Otorhinolaryngology (ENT)
• Immunology
• Radiology
• Orthopedics
• Dentistry
• Pulmonology
• Pathology
• Gastroenterology
• Hematology/Oncology
• Cardiology
• Pediatrics
• Nephrology
• Urology
• Ophthalmology
• Neurology
• Psychiatry
• Dermatology
• General Surgery
• Plastic Surgery
• Nuclear Medicine
• Oncology

We have met all of the industry’s demands of Technology, Quality, Turnaround time, Volume demand, Reliability, Confidentiality, and security of the patients’ reports.

TURN AROUND TIME:
24 to 12 Hours or less. We have infrastructure to work in 3 shifts round the clock. On special requests the work can be delivered within 2 to 6 hours for STAT reports.

PRODUCTION:
24 X 7 X 365 operation. The facility operates in three shifts.

FREE TRIAL:
We can provide you a free trial so that you can get an idea about our infrastructure, our TAT and the most important; our Quality.

ACCURACY:
The accuracy of the work is 98.5%-100%. There are three rounds of Quality Checks. After the first round of transcriptions, the files go to the experience proofreaders and then to the Quality Analyzers. There are 2 doctors fully devoted to the overall supervision of the quality. AAMT style of guidelines is followed in all the transcription work.

BY FTP / EMAIL/FAX:
Reports or Transcribed documents are sent back to them by E-mail /FTP/FAX. We can dedicate a secure FTP server for each individual client. Our FTP Server bandwidth is 5 MBPS.

WORD PROCESSORS:
The reports can be given in Word 95/97/2000/03 or Word Perfect 5.1 /6.1/8.0 depending on customer's request. We have various templates for different kinds of reports and we can use the same templates to do your work OR we can follow your templates to do the work.

TECHNICAL SUPPORT:
We have an excellent technical staff with brilliant system administrators who make us worry free of any technical difficulties.

CONFIDENTIALITY:
All the information and data from the customer is kept STRICTLY confidential as per HIPAA.